Refund policy

At Cracked Seeds, we want you to have a great experience with our products. If something isn’t right, we’re here to help.

Returns

Due to the nature of food products, only unopened and unused items are eligible for return.

You may request a return within 30 days of receiving your order if the product meets the following conditions:

  • The product is unopened and in its original packaging

  • The item is unused and in the same condition you received it

  • The return request is submitted within 30 days of delivery

Any opened food products cannot be returned or refunded for safety and quality reasons.

How to Start a Return

To initiate a return, please contact us at:

orders@crackedseeds.com

Include the following information:

  • Order number

  • Name used for the order

  • Reason for the return

If your return is approved, we will provide instructions on how to send the product back.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.

We recommend using a trackable shipping service, as Cracked Seeds is not responsible for items lost in transit.

Refunds

Once we receive and inspect your return, we will notify you if your refund has been approved.

If approved, your refund will be issued to the original form of payment within 5–10 business days. Processing times may vary depending on your payment provider.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the product and packaging. We will make it right as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

  • Opened food products

  • Products returned after 30 days from delivery

  • Items not in original condition